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Customer Service

Shipping & Delivery
All stock merchandise will usually be dispatched for shipment within 3 to 5 business days upon receipt of full order payment. Once we ship your order we will send you the tacking information so you can track your package online. Shipment usually takes 4 to 9 business days to arrive.

We ship world wide from China by express using EMS. For your benefits and convenience, there is a flat shipping charge of $25 regardless of the number of orders ordered. Buy more and save more on your shipping expense. Your order tracking number will be sent to you via email once your order has shipped.

Please input your phone number when you order, it is required by the express shipping company in case you are not at home when the delivery arrives.

In the rare event that your merchandise is damaged in shipping please email us at support@9fuda.com within 24 hours of delivery to report the damage. Be prepared to provide a photo of the damaged product if requested by our customer service team.

Note:
- During holidays, order processing and/or shipping may be slightly delayed.
- We do not ship on holidays and weekends.

Undeliverable Orders

We take every care to ensure your order is delivered to you promptly. Please make sure to enter correct recipient’s name, delivery address, email address and phone number.

Occasionally, orders are returned to us due to incorrect or incomplete address, failed delivery attempts, recipient’s refusal to collect the parcel or make import declarations. When the delivery agent returns an undeliverable parcel to us, we will issue a refund by deducting the actual shipping fees.

We can re-ship returned orders upon customers’ requests. Shipping fee will be charged for resending the parcel.

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Returns & Exchanges
Thank you for shopping at 9fuda.com. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

Customer satisfaction is most important to us at 9fuda.com. In case you are not completely satisfied with the merchandise you purchased, you may return it for exchange or refund. We accept returns of all merchandises purchased with NO reasons, except the followings are not subject to return:

- items purchased with quantity discount;
- items purchased over 30 days from date of shipment;
- exchange or replacement items;
- items not in original condition as when purchased, including wear and tear, alteration, washing, etc.

Based on the original invoice, you will have a full refund on items you return after deducting shipping cost. Shipping Cost is non-refundable unless the return is a result of our error.

Since we charge only a flat fee on shipping, sometimes the flat fee doesn't fully cover cost of actual shipping. In that case, corresponding shipping cost will be deducted from your return refund. Some orders include free shipping, if you return part of the order that our actual outbound shipping costs may have chance to be deducted from your return refund. Some orders purchased on bundle promotional price, so if you return part of the order, the actual refund will be recalculated based on the price of the items you keep.

Please contact us before you arrange to return, our customer service colleagues will give you full return instructions and might also give you some useful advices. NO RETURNS WITHOUT PRIOR APPROVAL. All returns must be carefully packed in appropriate packaging and shipping cartons with all shipping charges prepaid. We will process your return once received, but you are responsible for any misfortune during shipping.

Cash refund for any authorized return other than for damage or error on our part will be subject to a 15% re-stocking fee to offset our handling and banking costs. You have a choice of full store credit refund for all authorized returns including damage or error on our part. Shipping charges are not refundable other than error on our part.

Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.

Exchanges

If you would like to exchange your order, simply place a new order for the same value or more and return the first order. Once you decide to return the first order, it will fall under our standard Return Policy.
Payment, Pricing & Promotions
Payment

We accept major credit cards include VISA, MasterCard, American Express, Discover, and we support PayPal. All transactions are processed over the secure https connection and Paypal gateway.

Pricing

The prices displayed on the Site are quoted in the U.S. dollars.

Promotions

From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Discount Codes box and then click "Apply Coupon" button during checkout and your discount will be applied to the sale total. If you have difficulty entering the code, or it does not apply the proper discount, please contact us at support@9fuda.com for assistance.

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Privacy & Security
At 9fuda.com, the responsibility to uphold your privacy is one of our many promises ensuring your continual satisfaction. We promise to never share any single bit of your personal information, with anyone - EVER. We never want our customers having second thoughts about using any one of 9fuda.com's contact or purchasing features.

The three levels of our privacy commitment:

Information Storage

As a friendly company, we like to chat with many of our customers and website visitors. Some of the information you send us will remain stored on our computers, but only so we are able to easily reply to you; similar to how your own computer stores its incoming mail. However, this information is securely stored and will always remain private.

Spam

9fuda.com hates spam. We don't like the idea that we will be annoying previous customers just like we don't enjoy being on the receiving end of unwanted email ourselves. We will only send you an e-mail or call you if there is a genuine need for us to do so, such as when you are expecting a reply or order information, for example. Our monthly newsletter e-mails are only sent to those people who have specifically requested them. Those who no longer wish to receive them can simply email us requesting to be removed and we will remove your address immediately - no questions asked.

Internet Security

We take the issue of secure on-line ordering very seriously. Every time you send us your credit card number and your billing and shipping information, we use industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. We also encrypt your credit card number when you submit an order.

As with virtually all websites, our shopping cart technology will place a small 'cookie' on your computer when an item is added to your cart. A cookie is a tiny amount of data sent to, or requested from your computer. Cookies are used in order to keep track of your shopping cart. Without cookies, the online ordering system would not be able to associate your shopping cart with you, and you would not be able to carry more than one item in your cart at a time. The cookie is NOT spy-ware or ad-ware or anything even remotely sinister, and it does not collect any information from you that is ever used for purposes other than described above.

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Your Account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Meanwhile, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password.

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Disclaimers
ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. 9FUDA.COM DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF 9FUDA.COM, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT 9FUDA.COM DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9FUDA.COM DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. 9FUDA.COM DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

9FUDA.COM may display advertising prints for products sold through this website. 9FUDA.COM attempts to display the colors of the products shown on this Website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

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Limitation of Liability
IN NO EVENT SHALL 9FUDA.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF 9FUDA.COM OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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